The book has useful tips for design research to uncover people’s behaviors, motivations, and goals in order to design for them. This helps to understand how responsive websites work and how to create a website that fits within that critera. It also offers interviews and case studies from industry leaders on prototyping, designing in an environment, service design, and more.
A small summary from the book its self.
'Interaction design is all around us. If you’ve ever wondered why your mobile phone looks pretty but doesn’t work well, you’ve confronted bad interaction design. But if you’ve ever marveled at the joy of using an iPhone, shared your photos on Flickr, used an ATM machine, recorded a television show on TiVo, or ordered a movie off Netflix, you’ve encountered good interaction design: products that work as well as they look. Interaction design is the new field that defines how our interactive products behave. Between the technology that powers our devices and the visual and industrial design that creates the products’ aesthetics lies the practice that figures out how to make our products useful, usable, and desirable.'
Saffer, D (14th Aug 2009). Designing for Interaction: Creating Innovative Applications and Devices . 2nd ed. United States of America: New Riders. p1-29.
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